Talk with the participants in the process as part of your mapping to understand what they are doing. Interview participants and stakeholders.Keep digging and breaking down the process into more detail. Get down to the necessary level of detail. Observe and study the steps involved, capturing who, what, when, where and how it’s all occurring. Make sure the scope is appropriate for your goals. Clearly define what is being mapped and what you hope to gain from it. There are four major steps to a mapping initiative: This requires a commitment of time and energy, but the payoff in understanding and analysis can be large. Need more detail? See this article on BPMN. Just like swimlanes in a pool, tasks are shown for a particular participant in a lane, or row, on the map. They can be exclusive or inclusive, parallel, complex, or based on data or events.Īnother important mapping concept is called swimlanes, which show who is responsible for specific work.
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